Healthcare Case Study
Healthcare – Keeping Safety and Patient Care #1 During Expansion Completed: October, 2013
Cancer Treatment Centers of America (CTCA) in Tulsa serves cancer patients across all corners of Oklahoma, as well as a multi-state region, and is a cancer program within the American College of Surgeons. CTCA completed a clinical expansion which included enlarging the 24-hour infusion area and the opening of a state-of-the-art Stem Cell Transplant Unit for the treatment of hematology malignancies including, but not limited to, chronic and acute leukemia, Hodgkin’s and Non-Hodgkin’s lymphoma and multiple myelomas.
To continue the CTCA philosophy of using leading technologies to aggressively treat and care for patients in a welcoming environment, they partnered with York Electronic Systems (YES) to upgrade the hospital-wide staff-patient communication system. Pam Doak, Director of Infusion Services comments, “York’s team listened to our plans and advised us on device placement and coverage, with the explicit goal of creating a place of safety in our temporary home.” YES implemented the Ascom Telligence enterprise communication system for clinical workflow and management. Components of the solution include a network of staff and patient room devices that can scale and configure to meet each department's specific needs, wireless telephony migration, reporting software, and staff workflow stations. While working in the expansion area of Infusion and Stem Cell units, YES worked alongside CTCA caregivers, patients, and staff in occupied spaces such as ICU, Inpatient Oncology, Surgery, and Radiology to upgrade the existing communication system. The YES team had to work with and around staff and patients and had to manage both the existing systems and new systems in tandem throughout the migration and installation process. “The installation team worked around the needs of our stakeholders as they provided care for our patients in a professional and courteous manner,” said Denise Geuder, Vice President of Patient Care Services.
In the rapidly changing and unpredictable world of healthcare, this project took extensive strategic planning and flawless execution. “Everyone was focused on safety, cleanliness, and attention to detail.” Karl Berens, Assistant Vice President of General Services. This along with the development of a common belief system focused on patient safety allowed YES and CTCA to integrate innovative technologies to assist in the advancement of treatment and care of patients. York Electronic Systems, Inc. (YES) is an Industry Recognized, Award Winning, systems integrator that designs, installs and services complex low voltage systems for progressive clients that demand the highest quality standards.